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In the study of Service Design, there are often "beats" -- small moments, touchpoints, or interactions -- that can be easily captured in a photograph. Message me to join as a contributor!
Follow-up note from a podiatrist's office #servicedesign
Chrome more popular than IE, but Time Warner Cable's online billing system doesn't support it. | bit.ly/K8ExfI #servicedesign
Complimentary muffins and coffee for those waiting for a table at Dizzy's Diner, Brooklyn. Brunch in Brooklyn can be a cutthroat affair, with hour-plus long waits. This little basket of scones keeps the beast in check -- good for host and guest alike. #servicedesign
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Attended service, via Ben Reason's "The Word Service" Tumblr
Not the most well-designed data visualization, but this graphic makes a great point about the problems with how post-911 airport security has been designed. #servicedesign
Ruggedized tablet computer used by customer service representatives at the ski resort town of Chamonix, France. The survey is multilingual, well-designed, and takes only about five minutes. The results of the surveys are publicized at the end of the season. #servicedesign #tourism
Cheerful, polite representatives from the Chamonix ski resort in France ask vacationers (in four languages) if they'd like to do a five-minute customer satisfaction survey. Most patrons agree to participate. #servicedesign
Service design note for tours: your tour guides should be able to tell the story of a place rather than just dryly recite facts; and the tour itself should feature things that need to actually be experienced in person. (taken @CERN, Switzerland) #servicedesign
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What is the purpose of this Google subway ad? Who is it for? The R train is plastered with these long, wordy posters which describe new Google services in a cheerful-yet-apologetic tone.
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Lynn Teo I noticed these too. They really are trying hard to sell Google+
Cash register at Tomato and Basil pizzeria in Brooklyn. How do we design for scenarios where clients intentionally or unintentionally "break" services?
Video to watch: Microsoft's look into the future of productivity. Illustrates the potential of enhanced services @home, in the office, during travel, and when commuting – all enabled by technology such as augmented reality, intelligent interfaces, context-aware touch screens, etc. www.youtube.com/...
Lynn Teo from Uploaded by user
I love to see how the hospitality industry pushes service design. At the Ganga Villa Resort in Bali (Indonesia), you can have breakfast served in your villa any time of the day. Great way to fulfill their brand promise of "your schedule, not ours". Brilliant
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Lynn Teo from Uploaded by user
LG concept store in Marina Bay Sands Shoppes (Singapore). Interact with consumers in fresh ways - help them explore and learn about the full range of LG products
Lynn Teo from Uploaded by user
Back of invite - shows map to the Lounge. Why can't all airline boarding passes do this, including "walk time" to the gate?
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Lynn Teo from Uploaded by user
Invitation to United Airlines lounge (front of card). Directions/map printed on back
Lynn Teo from Uploaded by user
Designing a service for new employee orientation at the @nycservicejam
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From the NYC subway website trip-builder: See that "service advisory" link? If you don't click that, you don't find out that the route they suggest is invalid because of service changes. It doesn't automatically suggest the alternate route based on the updated service schedule. Why not?
From @breasy: a positive example of public transportation journey mapping in London, app-based. Swiss rail (SBB) has a similar app, also very good.
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The LCD screens at each table at the Oceanside Cafe in Brighton Beach, helpfully displaying a food slideshow on continuous loop. An upgrade from the "Food Showroom" style photo-album menu?
"self-service" check-in at @mbfashionweek still requires help from a staffer. 2 staffers per kiosk.
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Marshall Sitten Ugh. Apologies for the crappy photo. My iPhone just hates taking decent photos.